Timber Eco Shield

You have the right to cancel within seven days of placing an order with us, or seven days of receipt of the goods (whichever is the longer). If your order is cancelled prior to goods being dispatched, you will receive a full refund. Credit notes will be issued for merchandise returned in saleable condition within 30 days. We cannot accept returns for refunds, exchanges or gift vouchers without proof of purchase. For returns by post the sender is liable for the postage charges and the risk of damage to the goods.

Please unwrap your order immediately upon receipt and inform us of any issues with your order immediately. With damaged or missing goods we must have notice within 48 hours of delivery. We cannot accept liability for goods damaged claimed for after this period. All goods are inspected prior to shipping; damage in transit is the responsibility of the carrier. If you notice damage to the packaging, note this on the delivery receipt, save all packaging materials and damaged products. Contact us immediately and we will file a claim on your behalf and replace or issue a credit note for damaged goods.

Shipping Policy

We send parcels by courier service. We package all items to withstand damage as far as practicable. We must have a full UK address with postcode and contact telephone number. We cannot give a definite time and date of delivery and so we require instructions of where the parcel(s) can be left should no one be in.

Standard Deliveries
Due to Covid-19 orders may take between 1 - 3 working days to de delivered. *Some orders are taking up to 5 working days where we need to manufacturer more paint in specific colours but we are working on this lead time daily. They may be made any time between 8am and 6 pm. Deliveries are not made on Weekends, Public or Bank Holidays. Shipping is calculated by cost of postage or courier service plus packaging materials. You can view shipping charges and options before entering any payment details and committing to your purchase.